Shipping policy

Due to unusually high order volume please allow 24 - 48 hours for orders to ship.  Overnight & 2-Day orders must be received by 11:00am to be shipped the same day.

For orders requiring a guaranteed delivery date, choose UPS 2-Day or Overnight options. 

Backordered Items
From time to time, items may become out-of-stock or unavailable from our manufacturers.  In the event an item is not in-stock, you will be notified immediately of backorder status.  Orders will only ship complete.  At our discretion, Cracks & Racks may ship partial orders from alternate warehouses. 

Oversized items
Some items that we sell are oversized and may have additional freight charges. These products will be designated oversized with applicable charges listed in their product descriptions.

Please allow 24-48 hours for truck shipments to be shipped and 7 - 10 business days for delivery.  In most cases, you will be contacted by the trucking company prior to delivery to arrange for the delivery.  Occasionally, tracking information may be delayed on truck shipments.  Refused Truck Shipments will be assessed a 20% restocking fee and the original cost of the outbound freight incurred by Cracks & Racks is non-refundable.  Please feel free to contact the shop if you have any questions about truck shipments.

U.S.A. Armed Forces Personnel
We are pleased to help members of the Armed Forces with orders for rack parts to be shipped around the world via the United States Postal Service.  Please call the shop a 866-925-2287 if you need assistance placing your order.  

International Shipping
We're sorry, but we do not ship any orders outside the USA (including Canada). 

If a package is returned to Cracks & Racks due to address errors made by the customer, delivery is refused, or no one is available to accept the package, it will be the responsibility of the customer to pay all return shipping and any associated fees.

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