1. We are a rack specialty store and have personally installed all of the products we sell.  We're lifestyle enthusiasts who share your passion for outdoor endeavors.  Because we use them ourselves, we know our products extremely well.
 
2. When you contact us, you are guaranteed personal, one-on-one attention from a real human being that is qualified to answer your questions or help you with your order.
 
3. We know that a rack purchase is an investment.  That's why we're committed to providing you the best value, and will spend as much time as needed to help you make smart, informed decisions.

4. Our customer service goes beyond what you expect from online retailing.  This foundation of our business earned us Thule's coveted 5-Star Dealer Status. Just check out what our customers have said.

5. We offer Free Ground Shipping on orders over $99.00 and don't charge sales tax outside of Colorado.  In fact, 99% of our orders will ship the same day you place your order.   If an item is backordered, we'll send you a personal email so you'll know when to expect your order. We'll ship it out the same day we get it back in stock.

6. Our pricing is the best available online with products from Thule & Yakima at 10% below retail everyday.  If you find a cheaper price somewhere else, we'd like the opportunity to match it.

7. Your personal information is completely secure.  During checkout, your data is sent via an SSL connection and  is protected by encryption, a mechanism that prevents eavesdropping and tampering.  SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential.

8. Our return policy is super easy.  We understand that online shopping sacrifices the advantage of touching and feeling the products in person, so we make returns as worry-free as possible.  Your responsibility lies with shipping the item back to us.

9. Our store is open from 8am - 5:30pm Monday thru Friday and 9am - 5pm on Saturdays, Mountain Standard Time.  Our phones ring straight through to the shop to be answered by a live person.  In the event that you leave a voicemail, you can rest assured, we WILL return your call.

10. We've made purchasing base rack systems easier than anyone else with our complete rack systems.  We even offer the option to have your rack shipped to you preassembled, if applicable.