A big Thank You! Originally, I ordered the wrong parts for a rack configuration for my new Jeep Grand Cherokee. After returning the parts back to you, we received an email stating, "We'd be happy to ship you the correct rack for your vehicle".
Quick - the word to describe the turnaround to get new parts
Easy - the word to describe dealing with you guys
Satisfied - the end result
We threw the rack on the day we got the new parts and were off to our adventure. Thank you Cracks & Racks
Jesse L., Denver, CO
I wanted to write and thank you for your incredible service. I was having trouble finding the correct feet and rails for my 1998 Mitsubishi Delica Spacegear (Jasper model). I stumbled across your website, dropped you an E-mail and you wrote back immediately with what turned out to be the perfect solution. I know another man with the same vehicle as mine and in order to mount a clamshell holder and luggage rack he installed 2 sets of feet an rails. Well, with you suggesting the perfect length rails I have the exact same setup but on 1 set of rails. Your setup also conforms to local laws which states the rails nor carriers can extend past the natural width of the vehicle. Just as FYI, side view mirrors are included in the width measurement. Anyway, your suggestion was spot on, your pricing was very competitive and you didn't gouge me on shipping charges. So, let’s see - truly outstanding customer service, great pricing and no hidden charges. I'm not one to run around preaching the gospel of this company or that one. But, you guys have earned it. I tell anyone whom I think will benefit from the information - Cracks and Racks is the one place to go for racks, carriers and accessories. Stand and take a bow guys. You've earned it. BRAVO!
Vannon S., US Armed Forces
Hey Y'all,
I want to thank you again for shipping me additional connector brackets for my Thule windscreen that I purchased from you. I'm glad that you shipped me two, because when I went to reinstall the fairing, another bracket broke, so the additional piece came in very handy! Your attention to customer support is outstanding! I will definitely pass on the word to anyone that I know is interested in getting any rack system that you are the place to go! Thanks again for all of your support here, it has been a pleasure doing business with you!
Wishing you a wonderful day,
Trey K., Spartanburg, SC
Hi C&R,
Just wanted to shoot a quick note and say that I had a great experience getting my roof racks. I had just purchased a '10 Mitusbishi Lancer Sportback and was having issues finding a compatible rack solution. Turning to Google I quickly turned up a reply from C&R directing a previous question about the same car to the proper kit.
An hour after placing my order the kit was shipped out and received in NJ 2 days later.
An absolutely stellar experience and a terrific shop! Keep up the great work.
-Drew M., Keansburg, NJ
Guys:
I puchased my Thule products on December 23, from you, and I went to the post office to pick it up on January 5th up here. That was with both Christmas day and New Years day holding up the delivery - not half bad.
Thanks for a job well done
-Robb K., Toronto Canada
The Traverse rack arrived on Saturday afternoon and was installed that evening (pictures attached). Easy to setup and very secure on the car. Test drove at highway speed and not a bit of noticeable wind noise with the fairing. What a great setup!
Thanks again for the GREAT customer service and the easy shopping experience with the “complete rack system”.
-John R., Chester, NY
The Basket arrived today and I must say thanks it was here fast. I am so happy with you service, I wish there were more companies like yours that provided such great service. This is going to make my truck look freaking wicked. I Know I will get lots for complements about the basket and I will try to send others your way. Thanks for everything, keep up the great work.
-Rob C., Alberta Canada
Guys, thanks taking that extra step to put the locks in. You guys are awesome. I'm telling everyone to come here, and i'm coming back here for all my rack needs...
-Caleb W., San Jose, CA
Talk about great customer service! You guys even anticipated my questions and made sure I had what I needed before I knew I would. The rack and box went on without a hitch: 1-hour total effort from bare car to ready-to-load box!
-Ken M., Wilmore, KY
Thank you very much for your fast and accurate service. I have been trying to find an accessory part for my Yakima ski rack locally for awhile now. Was told by several local merchants that order it and call me. After calling them and getting no response I called your store. As I was on the phone you looked and found the part I needed and shipped it to me like it was no big deal. I wanted to write and tell you that it is a very big deal to me.
-David K., Belmont, CA
Thank Cracks & Racks.....You're FABULOUS!!
OUTSTANDING customer services.
Happy Valentine Day!!!
Gracias
-Dilcia G., San Juan, P.R.
I received my ski racks a few days ago just as you promised and was pleasantly surprised to find the lock cores already installed. Not only did you save me money, but the brackets will fit better than the universal mount that I was prepared to buy. Thanks for taking the time to speak with me as I had tried on numerous occasions to contact the manufacturer and had spent more than an hour on hold waiting to speak with a real person. You were able to provide more information and advice than the manufacturer.
Thanks again,
-Blair F., Logan, UT
I'll be telling folks who ask about the rack how you went out with a tape and a cell phone camera to help me make sure it was going to fit. Thanks for the outstanding customer service.
-Mark E., Salida, CO
Hello,
you replaced the back window today in my f150 truck.
You had very little time to do it. Great job!! Great service!!
Thank you.
Cordially,
-Bob L., Aspen, CO
Thanks so much for your help on the phone, for really fast shipping, and for a super value on a Yakima rack. The rack arrived today via FedEx, I’ve installed it per the instructions and your tips, and it looks and operates just right. A pleasure to deal with you!
-David K., Corvallis, OR
Cracks & Racks team: I was struck---check that ---dumbfounded--- with the lightning swiftness of your response to my query about installing my Thule car rack system for our new kayaks.
I tried the Thule Web site; tried my local (CT) store---and had no luck. For a couple with new kayaks, we were eager, and we were running out of weekend. Your expert, kind, immediate help helped me install the rack in a heartbeat, mount the kayaks onto the car, and hit the water with
grace and joy. And time.
Thanks again!
-Tim S., Fairfield, CT
Thanks for your friendly service!!! I've had some nightmare experiences on the net, it's nice to have such great service!!! You must be family owned or spend a great deal of time training your employees!!!
-Rob S., Pittsburg, CA
Hey, just wanted you to know that the roof rack ya'll installed on my Tacoma worked wonderfully! Hauled the tipi poles from Montrose to Aspen to New Mexico with no hitches...'course the 3" lift kit and air bag suspension
helped too (smile)...
-John H., Aspen, CO |
