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Thule Rack Systems
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Policies

Shipping Policy
International Shipping
Return Policy
Privacy Policy

Shipping Policy

We pride ourselves on being able to turn orders around quickly, and in most cases your order will ship the same day it is placed.  We process orders immediately upon receipt throughout our business day.  Our standard shipping service is FedEx Ground (Business and Home Delivery).   We also offer  shipping using the United States Postal Service, FedEx 2-Day Air,  FedEx Standard Overnight (next business day PM) and FedEx Priority Overnight (next business day AM).  We also provide LTL freight shipments for larger items.

Orders must be received by the following cutoff times to be shipped the same day:

    * FedEx Ground Shipment - 2:00pm Mountain Standard Time.  Click to see transit times to your location
    * FedEx Express Shipment - 3:00pm Mountain Standard Time
    * US Postal Service - 11:00am Mountain Standard Time

No orders will be processed or shipped on Saturdays. Orders placed after cutoff on Friday afternoon, will not ship until  the following Monday.   

At our discretion, FedEx expedited orders will be shipped from our Colorado location, but may be shipped from an alternate warehouse.

Free Ground Shipping Promotions
From time to time, Cracks & Racks will offer free ground shipping with FedEx Ground on orders over a certain amount.  Free Ground Shipping does not apply to zip codes in Alaska or Hawaii.

Backordered Items
From time to time, items may become out-of-stock or unavailable from our manufacturers.  In the event an item is not in-stock, you will be notified immediately of backorder status.  Orders will only ship complete.  At our discretion, Cracks & Racks may ship partial orders from alternate warehouses. 

Oversized items
Some items that we sell are oversized and may have additional freight charges. These products will be designated oversized with applicable charges listed in their product descriptions.

Freight Shipments
Cargo Boxes and other items that are too big for FedEx will be shipped via Freight Carrier. We can ONLY ship freight items to ADDRESSES in the Contiguous US!

Please allow 24-48 hours for truck shipments to be shipped and 7 - 10 business days for delivery.  In most cases, you will be contacted by the trucking company prior to delivery to arrange for the delivery.  Occasionally, tracking information may be delayed on truck shipments.  Refused Truck Shipments will be assessed a 20% restocking fee and the original cost of the outbound freight incurred by Cracks & Racks is non-refundable.  Please feel free to contact the shop if you have any questions about truck shipments.

Express Delivery
We offer Overnight and 2-Day FedEx delivery. Your order must be in by 12:00 p.m. (noon) Mountain Time. Orders placed after noon Monday-Thursday will be shipped out the following business day. Overnight orders placed on Friday by noon will be delivered on Monday, 2 day by Tuesday.  Overnight and 2-Day orders placed on Saturday or Sunday will be shipped out on Monday.

Some products may be eligible for USPS Express Mail.  Please make sure that your order is in by 11am MST for same day shipment.  Express Mail is NOT guaranteed overnight delivery.  Please click this link to see if Express Mail is guaranteed to your location on the next business day.  Your order will be shipped from Zip Code 81611.

U.S.A. Armed Forces Personnel
We are pleased to help members of the Armed Forces with orders for rack parts to be shipped around the world via the United States Postal Service.  Please call the shop at 866/925-2287866/925-2287 if you need assistance placing your order.  Freight Items

International Shipping

Shipments to Canada
We will ship to Canada via United States Postal Service.  Any taxes, duties and fees incurred will be the responsibility of you, the customer. (Packages will not be delivered by US Postal Service until these fees have been paid!)  Cracks & Racks will not be responsible for any fees or charges and cannot estimate what these charges might be.  If you have questions, please contact the shop toll-free 866/925-2287866/925-2287.

We're sorry, but we cannot ship current Thule or Yakima parts and accessories to Canada.

If a package is returned to Cracks & Racks due to address errors made by the customer, delivery is refused, or no one is available to accept the package, it will be the responsibility of the customer to pay all return shipping and any associated fees.

Refused international shipments will be assessed a 20% restocking fee.   

Return Policy

We will accept returns within 14 (fourteen) days of receipt of purchase. All items must be unused, in original packaging, with all parts, manuals, etc. present. Parts that have been previously installed are not returnable.  Cracks & Racks, at its discretion, may charge you a 10% restocking fee if all parts are not returned with the above criteria.  Freight does not qualify for a refund.  You are responsible for all shipping costs back to Cracks & Racks - including all International Shipments.

Return Shipments should be mailed to:
Cracks & Racks
406 Aspen Business Center
Suite A
Aspen, CO  81611
Please reference your Order Number on you return shipment.

Damaged Goods & Warranty Parts
Damaged goods during shipping or warranty replacement parts will be replaced by Cracks & Racks and shipped to the customer directly. If you need to make a return or receive a replacement part, please contact the shop for assistance.

Refunds
Refunds will be issued in the same method as the original payment.  If your purchase was made during a free shipping promotion, the original outbound cost of shipping to you will be deducted from your refund.  Shipping charges are not refundable. 
Refused shipments will incur a 20% restocking fee.

Privacy Policy

We respect your privacy! We will only use your email address for official communications with you from cracksandracks.com and we will never reveal, sell, rent, lease, trade or give it away. In fact, we have no desire to do any of those things. Your personal information is safe and confidential with us. We will not sell or give your information to anyone for any reason other than to complete the transaction at hand. If you enter into any Cracks & Racks contests or submit any photos for our gallery, you are giving us full rights to use your name, any text submitted, and your images on our site. If you want credit for images submitted, please ask and we will be sure it gets listed with the photos.

Prices are subject to change without notice.  Cracks & Racks reserves the right to cancel any order that we determine to be fraudulent.  Cracks & Racks reserves the right to correct any pricing mistakes on the website prior to order fulfillment with consent of the customer.  In the event that an error is found on the website, please contact us immediately so that we may correct it. 
 

 
 
 
 
 
 
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