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Testimonials
The
Basket arrived today and I must say thanks it was here fast. I am so happy with
you service, I wish there were more companies like yours that provided such
great service. This is going to make my truck look freaking
wicked. I Know I will get lots for complements about the basket and I will try
to send others your way. Thanks for everything, keep up the great work.
Rob C., Alberta Canada
Thank you very much for your fast and accurate service. I have been trying to find an accessory part for my Yakima ski rack locally for awhile now. Was told by several local merchants that order it and call me. After calling them and getting no response I called your store. As I was on the phone you looked and found the part I needed and shipped it to me like it was no big deal. I wanted to write and tell you that it is a very big deal to me.
-David K., Belmont, CA
Guys, thanks taking that extra step to put the
locks in. You guys are awesome. I'm telling everyone to come here, and i'm
coming back here for all my rack needs...
-Caleb W., San Jose, CA
Cracks & Racks team: I was struck---check that ---dumbfounded--- with
the lightning swiftness of your response to my query about installing my
Thule car rack system for our new kayaks.
I tried the Thule Web
site; tried my local (CT) store---and had no luck. For a couple with new
kayaks, we were eager, and we were running out of weekend. Your expert,
kind, immediate help helped me install the rack in a heartbeat, mount the
kayaks onto the car, and hit the water with
grace and joy. And
time.
Thanks again!
-Tim S., Fairfield, CT
Thanks for your friendly service!!! I've had some nightmare experiences
on the net, it's nice to have such great service!!! You must be family owned or
spend a great deal of time training your employees!!!
-Rob S., Pittsburg, CA
Hey, just wanted you to know that the roof rack ya'll installed on
my Tacoma worked wonderfully! Hauled the tipi poles from
Montrose to Aspen to New Mexico with no hitches...'course the 3" lift
kit and air bag suspension
helped too (smile)...
-John H., Aspen, CO
Talk about great customer service! You guys even anticipated my questions and made
sure I had what I needed before I knew I would. The rack and box went on without
a hitch: 1-hour total effort from bare car to ready-to-load box!
-Ken M., Wilmore, KY
Thank Cracks & Racks.....You're FABULOUS!!
OUTSTANDING customer services.
Happy Valentine Day!!!
Gracias
-Dilcia G., San Juan, P.R. I received my ski racks a few days ago just as you promised and was
pleasantly surprised to find the lock cores already installed. Not only did you
save me money, but the brackets will fit better than the universal mount that I
was prepared to buy. Thanks for taking the time to speak with me as I had tried
on numerous occasions to contact the manufacturer and had spent more than an hour
on hold waiting to speak with a real person. You were able to provide more
information and advice than the manufacturer.
Thanks again,
Blair F., Logan, UT
I'll be telling folks who ask about the rack how you went out with a tape and a cell phone camera to help me make sure it was going to fit. Thanks for the outstanding customer service.
Mark E., Salida, CO
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